Frequently Asked Questions:
(028) 2565 7856
info@www.pillpacplus.com
Unit 40-41, 62 Fenaghy Road, Ballymena, Co. Antrim, BT42 1FL
PillPacPlus is a UK-based automation partner for pharmacies, offering solutions like pouch robots, verification systems, and eMAR software to streamline dispensing, reduce errors, and improve patient outcomes.
By automating dispensing and packaging, PillPacPlus significantly cuts down the time spent on manual prep like blister packs or MAR charts. Pharmacies benefit from reduced dispensary pressure and improved efficiency, while care staff gain valuable time back during medication rounds.
We handle the transition from start to finish including team training, software specific training including patient setup, guidance on stocking
the machine, full hands-on operational training and continuous support. We offer ongoing support and a dedicated point of contact to keep things running smoothly.
There’s no extra cost to patients, and for pharmacies PillPacPlus often saves money in the long run. By automating manual tasks, you free up staff time, reduce errors, and boost efficiency allowing your team to focus on value-adding services. Many of our partners see a strong return through increased capacity, smoother workflows, and improved patient satisfaction.
Not at all. There’s no need for specialist IT knowledge or complicated software, we handle the tech side and provide full training and support. We make it easy to get started and keep things running smoothly.
Most pharmacies are fully operational within a few days post-installation, with full training provided and typical comfort achieved within 4–8 weeks.
A pouch dispenser is an automated machine that organises and seals a patient’s medication into time-stamped pouches, improving accuracy and making administration easier for both patients and carers.
Depending on what system you opt for, the smallest machine (MINDOSE) can handle up to 8 medication simultaneously through its universal canisters with additional capacity provided through the DTA. Our Proud NEO 400 machine has the largest capacity storing up to 400 calibrated canisters at any given time along with 8 universal canisters which can operate simultaneously. The Proud NEO 400 also has a DTA tray to further enhance this capacity.
Yes. With Variable or Universal Canisters, pharmacists can recalibrate or swap medications quickly without ordering new hardware.
Each pouch includes the patient’s name, dose time, medication list, and tablet descriptions all printed directly during the dispensing process.
Extremely. Pouches reduce medication errors and can integrate with eMAR Plus for added traceability and assurance during drug rounds.
An optical checker uses high-resolution cameras and vision software to verify the contents of each pouch, comparing them against expected medication images and layouts.
While robots are highly accurate, optical checkers add an additional layer of verification and regulatory compliance, helping to catch anomalies before they reach the patient.
It can verify up to 5,400 pouches per hour, depending on pouch size and configuration making it one of the fastest tabletop systems available.
Yes, the MDM Core captures double-sided images for greater accuracy in pill recognition.
Yes. Each verified pouch is logged with images and metadata, which can be archived for auditing or exported for compliance checks.
Pharmaself24 is a secure, automated prescription collection locker that lets patients pick up their medications 24/7. Pharmacy staff scan and load prescriptions; patients receive a PIN by text and collect their items at their convenience.
On average, pharmacies save up to 200 hours per month in staff time, as the machine handles thousands of collections that would otherwise require face-to-face handover.
Yes. It uses encrypted PIN verification, controlled access, and secure data handling. Prescriptions are stored behind locked doors and can only be accessed with a unique code sent to the patient.
The Compact model stores up to 100 bags; the Multi model stores up to 178 bags, enabled up to 3,000 collections per month. Configurations can be customised to suit high- or low-volume environments.
Yes, it integrates with leading PMR systems and includes a manager dashboard for monitoring collections, loading stats, and real-time activity.
eMAR Plus is an electronic medication administration record system designed for care homes, integrating seamlessly with PillPacPlus pouch systems.
Yes, though it’s most powerful when used alongside pouch dispensing. It can still track medication rounds, prompt staff, and record administration details digitally.
Absolutely. Both eMAR and robot software log every transaction, from dispensing to verification and administration, meeting UK regulatory standards.
Full onboarding and SOPs are included, with ongoing access to UK & Ireland based support via phone, live chat, and remote login troubleshooting.
Pouch Dispensers
A pouch dispenser is an automated machine that organises and seals a patient’s medication into time-stamped pouches, improving accuracy and making administration easier for both patients and carers.
Depending on what system you opt for, the smallest machine (MINDOSE) can handle up to 8 medication simultaneously through its universal canisters with additional capacity provided through the DTA. Our Proud NEO 400 machine has the largest capacity storing up to 400 calibrated canisters at any given time along with 8 universal canisters which can operate simultaneously. The Proud NEO 400 also has a DTA tray to further enhance this capacity.
Yes. With Variable or Universal Canisters, pharmacists can recalibrate or swap medications quickly without ordering new hardware.
Each pouch includes the patient’s name, dose time, medication list, and tablet descriptions all printed directly during the dispensing process.
Extremely. Pouches reduce medication errors and can integrate with eMAR Plus for added traceability and assurance during drug rounds.
Optical Checkers
An optical checker uses high-resolution cameras and vision software to verify the contents of each pouch, comparing them against expected medication images and layouts.
While robots are highly accurate, optical checkers add an additional layer of verification and regulatory compliance, helping to catch anomalies before they reach the patient.
It can verify up to 5,400 pouches per hour, depending on pouch size and configuration making it one of the fastest tabletop systems available.
Yes, the MDM Core captures double-sided images for greater accuracy in pill recognition.
Yes. Each verified pouch is logged with images and metadata, which can be archived for auditing or exported for compliance checks.
Pharmaself24
Pharmaself24 is a secure, automated prescription collection locker that lets patients pick up their medications 24/7. Pharmacy staff scan and load prescriptions; patients receive a PIN by text and collect their items at their convenience.
On average, pharmacies save up to 200 hours per month in staff time, as the machine handles thousands of collections that would otherwise require face-to-face handover.
Yes. It uses encrypted PIN verification, controlled access, and secure data handling. Prescriptions are stored behind locked doors and can only be accessed with a unique code sent to the patient.
The Compact model stores up to 100 bags; the Multi model stores up to 178 bags, enabled up to 3,000 collections per month. Configurations can be customised to suit high- or low-volume environments.
Yes, it integrates with leading PMR systems and includes a manager dashboard for monitoring collections, loading stats, and real-time activity.
Software
eMAR Plus is an electronic medication administration record system designed for care homes, integrating seamlessly with PillPacPlus pouch systems.
Yes, though it’s most powerful when used alongside pouch dispensing. It can still track medication rounds, prompt staff, and record administration details digitally.
Absolutely. Both eMAR and robot software log every transaction, from dispensing to verification and administration, meeting UK regulatory standards.
Full onboarding and SOPs are included, with ongoing access to UK & Ireland based support via phone, live chat, and remote login troubleshooting.
