Frequently asked questions about PillPacPlus

Below are some frequently asked questions. If you can’t find the answer you’re looking for just get in touch with us and we’ll help you out.

Call us on +44 (0) 28 2565 7856


How are my repeat prescriptions ordered?
Speak with your local pharmacy to arrange this.

What do I do if I need assistance?
If you require assistance, please contact the pharmacy that provides you with your medication.

What if I go on holidays?
If you go on holidays then you can tear off the correct amount of sachets and bring these with you. If you are going to require more medication for your holidays, please inform your pharmacist and they can arrange this for you. 

What do I do with my empty box?
The box that the sachets come in is fully recyclable. You can dispose of this box when your medication is complete. 

Is my PillPacPlus product child safe?
No. The medication in the sachets is only for the prescribed user and must be kept out of reach of children. 

Do you share my information?
No we do not share your information. We keep the information that you provide us with confidential. 

What do you use my information for?
We use the provided information for the sole purpose of providing you with the highest possible level of care within our service. We will never share you information.

When are pharmacists available for consultation?
You can speak with a pharmacist at your local PillPacPlus providing pharmacy during opening hours. Alternatively, you can ring the PillPacPlus centre on 028 2565 7856 or email

Can I sign up someone else?
Yes you can. If you are a family member or carer and you feel that PillPacPlus is the answer for your loved one, then you can get in contact with us to discuss this. We will however need consent from the GP and end user of the medication. 

Can you also provide medications that do not fit into the sachet such as inhalers and creams?
Yes we can. Our service is available in registered pharmacies that can provide for your entire medical needs. They provide sachets, creams, over-the-counter medications, prescriptions and vitamins. 

What if I miss a sachet?
If you miss a sachet, tear it off and place it in a safe location. When you are due to collect your next box of sachets, bring the medication to the pharmacy to be disposed of. 

How do I take my sachet?
Follow the instructions on the top of the box. If you collect your sachets in store, please ask a pharmacist for a demonstration. 

Are the sachets easier than pillboxes?
The simple answer is yes. The sachets are safer, easier and better for your use. They come in time and date order and this means there can be no confusion about which medication to take next. 

What if I am not local to any of the pharmacies that currently provide the PillPacPlus service?
This is not a problem. Please contact PillPacPlus on 028 2565 7856 or via email and we can discuss your medication.